Privacy Policy is a trading name of Stanton Fisher Limited.

Stanton Fisher Limited, of Dalton House, Dane Road, Sale, M33 7AR, is committed to protecting the personal privacy of its clients and any information pertaining to that client. We value your privacy in respect to all personal information we receive from you. This privacy policy sets out how we will treat any and all information we receive or hold about you.

Why we process personal data

We process personal data about enquirers when they enquire with us and when providing a service, which include:

  • Handling your enquiry;
  • Conducting an investigation into your potential claim and processing the claim if appropriate;
  • Handling any complaints and investigations;
  • Administering your file

Stanton Fisher will sometimes use third party companies to provide outsourced functions. Currently, these are:

  • RNB Group, of Unit 2, Silver Royd Business Park, Silver Royd Hill, Leeds, LS12 4QQ to undertake printing and postal services.
  • Feefo Holdings Limited of Feefo Barn, Heath Farm, Heath Road East, Petersfield, Hampshire, GU31 4HT to ask you for feedback on our service.

Any data we receive about you may be held by the third party company to allow them to fulfil their contractual obligations to us, however, any such data will be held in accordance with the current data protection legislation and the third party will only be able to process the data strictly in line with Stanton Fisher’s instructions and not for their own purposes.

What personal data we collect

We collect personal data that you provide to us when you enquire with us, for example:

  • Enquiry: Personal details (name, date of birth etc.), contact information (home address, phone number, email address etc.), details of your communication preferences, lenders’ details, personal circumstances for the purposes of building your claim, IP address;
  • Complaints about us: personal details, contact information, enquiry or complaint details;
  • Complaint Responder: information received from the company responding to your claim.

IP Address and other internet generated data

If you are connected to the internet you will have an IP address. This will automatically be collected when you visit the site as part of the connection of your computer to our server. This IP may further be used to determine how many times you visited specific areas of the site. If there is a security breach then the Internet Service Provider will identify the relevant IP address and the user may be contacted.

How our website collects information

We use All Response Media Ltd. for our analysis and optimisation and they utilise your non-personal data to plan and optimise media campaigns to most effectively deliver our marketing strategies and ensure the ads that you receive from us are relevant to you. They do this through Performance, Analysis and Targeting cookies.

‘Performance’ cookies collect information about how the publisher’s website works e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you as an individual – all the information collected is anonymous and is used to help us improve how the website works. PLATFORMS: GOOGLE ANALYTICS

‘Analysis’ cookies are used to profile user behaviour and optimise marketing campaigns e.g. we may track which creative and medium has more resonance with the target audience. This is designed to ensure relevant ads are served to you, to deliver a better experience with the brand. PLATFORMS: TAG4ARM, DOUBLECLICK*, CARBON**, FACEBOOK

‘Targeting’ cookies use the insight from the analysis to match the user with the relevant product and services. This includes retargeting a user as part of a digital audience (a grouping of cookies with similar interests based on the insight – not an individual) after they visited our publisher’s websites. PLATFORMS: DOUBLECLICK*, CARBON**, FACEBOOK *Please note that through DoubleClick media partner cookies are housed that are dependent on agreed media activity in any given month. For example, this includes but is not limited to, Google, Facebook, DoubleClick Bid Manager, Sizmek etc.

**Please note that Carbon utilises Neilson and the DoubleClick Bid Manager to facilitate ad serving.

Further detail of the related cookies can be noted in the Cookie Policy on this website and All Response Media’s website.

How we process personal data

We process personal data with your consent, or where it is necessary in order to:

  • Allow us to deal with your enquiry and process your claim, including liaising with the company you are claiming against;
  • Follow up on your enquiry and obtain feedback from you as to whether you are satisfied with our service or whether we can assist you further;
  • Seek payment of outstanding fees, including instructing solicitors;
  • Comply with a legal duty.

We do not store credit card details.

We do not share customer details with any third parties other than:

  • With your consent;
  • Sharing customer details with companies that are compatible with the original purpose for which you provided these to us, such as a third party outsourcer, or an IT supplier, or to progress your claim.

If you enquire about our services, or engage in competitions or other promotional activities that we or our partners provide, we may ask your consent to provide you with news and offers about our services that you may find of interest. The method by which we will contact you will depend on your preferences. If you change your mind and do not wish to be contacted in the above manner, please contact us on 0161 9764700 (option 5) or to opt out.

How long we will keep your data

We will keep your data for no longer than is necessary, and in general this will be for a period of no longer than six years.

Your rights over your personal data

You have rights over how we use personal data about you, and can exercise those rights by contacting 0161 9764700 (option 5) or or writing to us at Stanton Fisher Limited, Dalton House, Dane Road, Sale, M33 7AR. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal data for security, safety, fraud prevention reasons, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

If you wish to see the information we hold on you, you are within your rights to make a request and we will provide this information.

Where we have obtained your consent for processing of your personal data, you may withdraw your consent at any time.

We will update or amend personal data we hold about you if you let us know the changes required.

We will delete personal data we hold about you if you ask us to do so, except where certain exemptions apply.

Supervisory Authority

You have a right to lodge a complaint with the supervisory authority that oversees Data Protection. In the UK, this is the Information Commissioner’s Office, who can be contacted at: Head Office Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number



We cannot guarantee that any emails sent to us by you will be received safely and securely, and also cannot guarantee that any emails sent to you by us will be secure. Please contact us via telephone or post if you are in any doubt or wish to check the status of an email sent to us by you or sent to you by Stanton Fisher. We may change this privacy policy from time to time. The updated privacy policy will replace the current version on this page.

This privacy policy covers the Stanton Fisher website and our entire service offering.

* FCA statistics as at 16th May 2018 for total PPI compensation paid out by all financial institutions across the industry

**amount calculated prior to deduction of applicable taxes and fees